Shipping policy

At Indrelec (Rocrad Pty Ltd – ABN 19 688 412 857), we aim to process and ship your order quickly and reliably.

Processing Times

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery Times

We ship orders via Australia Post and trusted courier partners.
Standard delivery within Australia usually takes 2–7 business days after dispatch, depending on your location.
Express delivery is available at checkout and typically arrives within 1–3 business days.
International delivery times vary by country but generally take 7–21 business days.

Shipping Costs

Shipping costs are calculated at checkout based on weight, size, and destination.
From time to time, we may offer free shipping promotions — details will be displayed on our website.

Tracking Your Order

Once dispatched, you will receive a shipping confirmation email with tracking details.
You can track your parcel directly on the carrier’s website.

Shipping Restrictions

We currently ship to Australia and selected international destinations.
Some bulky or hazardous items may not be eligible for international shipping.

Lost or Delayed Deliveries

If your order does not arrive within the expected timeframe, please contact us at sales@indrelec.com.au and we will assist in tracking your order.
Please note that delivery times are estimates provided by carriers and are outside our direct control.

Contact Information

If you have any questions about our Shipping Policy, please contact us:

Trading Name: Indrelec (a division of Rocrad Pty Ltd)
Email: sales@indrelec.com.au
Phone: +61 490 529 777
Business Address: PO Box 202, Windsor NSW 2756, Australia
ABN: 19 688 412 857
VAT Number: Not applicable – Australia uses GST